Our reviewers conduct a range of tests for each VPN service to determine if each product is actually as secure, easy to use, and fast as advertised by each VPN company.
Here’s how we test VPNs:
A VPN company only needs an email address and payment information to create a user’s account, so if the company asks for more identifying information, we assess whether or not the company has a valid reason to do so.
Once we’ve completed our purchase, we read the system requirements and download the installation file from each company’s website.
Based on our experience when purchasing and downloading each VPN, we give a score out of 10. This score makes up 5% of the final score
Once installed, we set up the VPN by logging into our account and adjusting the settings as required to ensure the VPN is set up correctly on our systems.
We consider how intuitive the VPN program is and whether or not we think both non-technical and technical users could quickly understand how to use the program’s interface.
Based on our experience with the installation and setup of each product, we give a score out of 10. This score makes up 10% of the final score.
Once our security assessments are complete, we give an overall score out of 10. This score makes up 25% of the final score.
Our reviewers test the VPN’s overall speeds with a variety of speed tests. Our methodology includes measuring the percentage difference between the speeds without a VPN and the speeds with the VPN (connected to many servers in many different locations).
Typically, good VPNs only have a slight impact on speed. If a VPN only drops the original download speeds by under 10% for local servers, we consider it as a very good VPN. In general, a good VPN won’t slow down connections by more than 50% on any server (keeping in mind that the further away a server is, the slower the speed will be).
Once our tests are complete, we collate our speed test data and give a score out of 10. When calculating the score, we typically place more emphasis on download speed than upload speed and ping, but certain considerations are made in unique instances (like gaming and torrenting). This score makes up 15% of the final score.
Once we have evaluated each of the VPN’s extra features, we give an overall score out of 10. This score makes up 15% of the final score.
A wide variety of servers is important to ensure most users can connect to a server that’s near their actual location, while also allowing users to securely stream content from their preferred platforms as needed.
We also check to see what kinds of servers the VPN service provides. We look for options like P2P-optimized servers for secure torrenting and dedicated streaming servers for fast HD streaming with no lags or buffering.
We give high scores for VPNs that offer a range of server types as well as a large number of server locations. This score makes up 10% of the final score.
Each plan is compared to similar packages offered by other VPN providers to see if each product is low-cost or expensive compared to the competition.
As well as looking at the original price of each package, we look at the available discounts and deals that each company advertises. If available, we’ll let the user know if the discounted price is a good buy or not.
We give each VPN provider a score out of 10 for pricing. This score makes up 10% of the final score.
We send questions to each available support channel and judge how fast the support team responds to our request and how useful the response is in helping us solve an issue. The faster and more helpful the response, the higher we score each provider’s customer support.
Subjective experience can be a factor when reporting our customer support experience. However, to mitigate reporting based on one isolated incident, we contact support teams multiple times over the duration of our full VPN testing process to ensure our results are fair and well-rounded.
Finally, we see if each provider offers a refund policy or money-back guarantee. We then request a refund within the correct time frame to see how easy or difficult it is to get our refund processed and how long it takes for the money to arrive back in our account.
This score makes up 10% of the final score.
Using the results from each individual test, our reviewers calculate a final score for each VPN based on the score of each test category.
Each test category has a varying influence on the final score, so we divide each test score by the following percentages:
We then add up the figures to reach a final score for each VPN, which is shown at the top of each review. Products with an overall score above 8/10 are generally considered to be a great choice for most users. Products scoring around 7/10 are generally pretty good, though there are likely better options elsewhere. Scores around 6/10 and below indicate that our reviewers ran into many issues, and the product probably isn’t the best for most users in its current form.