How to Remove the "Congratulations You Won" PUP in 2024

Manual Thomas
Updated on: October 18, 2024 Writer

The “Congratulations You Won” pop-up is a notorious internet scam that has affected countless users. This deceptive tactic tempts you with attractive prizes to trick you into sharing your personal information or unknowingly downloading malicious software onto your devices. If you’ve been seeing these pop-ups frequently, it’s likely that your device has been infected with malware.

The silver lining is that there are effective ways to detect and remove this piece of malware from your device. No matter what device you’re using, I’ll provide step-by-step instructions on how to remove the “Congratulations You Won” PUP.

The most effective way to remove such malware is by using a comprehensive antivirus suite like Norton. It’s our top antivirus for 2024 and is highly recommended for this task and for staying safe from any future online threats.

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How to Remove the “Congratulations You Won” Virus From Your Device (Step-by-Step Guide)

The steps you need to take to remove the “Congratulations You Won” pop-up will vary depending on the device you’re using. Here’s how to do it:

• Remove “Congratulations You Won” on iOS
• Remove “Congratulations You Won” on Android
• Remove “Congratulations You Won” on Mac
• Remove “Congratulations You Won” on Windows

Preliminary Step 1. Remove the Virus From Your Device

For iPad and iPhone Users

Remove the virus from your browser by following these steps:

1. Head to your iPhone Settings and select the browser you use.
2. Tap on Clear History and Website Data and follow the instructions.

If you’re still seeing the pop-ups after doing this, you can try manually blocking JavaScript on Safari. To do this:

1. Go to iPhone Settings, find Safari, and select it.
2. Tap on Advanced at the bottom of the screen and toggle the JavaScript slider to OFF. This will stop Safari from loading any third-party malicious code.

For Android Users

Remove the unwanted app on your Android phone by following these steps:

1. Navigate to your Android device’s Settings, scroll down to the Apps section, and tap on it.
2. Look for any suspicious apps and click on Uninstall to remove them.

For Mac Users

Terminate the unwanted application processes. Here’s how:

1. Go to Finder and select Applications.
2. Go to the Utilities folder.
3. Open the Activity Monitor by double-clicking on it.
4. Locate the virus and click on the X icon to stop the process.
5. Confirm the operation by selecting Force Quit.

Then, wipe the infection from your device:

1. Click on Finder. By default, it’s located on the left side of the Mac’s dock.
2. Look for the suspicious program and drag it to the Bin.
3. Right-click on the Bin and select Empty Bin.

Finally, ensure that the virus has been completely removed:

1. Click on the Apple menu logo and select System Preferences.
2. Choose Users & Groups.
3. Click on the Login Items tab to view all applications that automatically start when you log in. Select the virus from the list and click the minus icon to stop it from running.

For Windows Users

1. Press the Start icon at the bottom of your screen.
2. Type “programs” in the search bar at the top of the Start Menu. Look for Add or remove programs in the list and click on it.
3. Scroll through the list to find the malicious program, then click on the 3 dots next to it and select Uninstall. The malicious program may have a different name on your computer. Look out for any suspicious program that could be behind the issue – anything you don’t remember downloading or that looks untrustworthy.
4. Follow the on-screen instructions to remove the program.

Preliminary Step 2. Remove the Virus From Your Browser

To get rid of browser hijackers, you need to fully remove them from your web browser. Sometimes, the unwanted program might not show up on the list of installed apps or may not be fully removed when you uninstall it. To stay safe, it’s best to reset your browser to its default settings.

For Android Users

1. Go to your Android device’s Settings and select Apps.
2. Find your browser and tap on it.
3. Choose the Force Stop option and then Clear Data. This will remove the virus from your Android device’s browser.

For Safari Users

1. Click on Safari at the top and choose Preferences.

2. Select the General tab and make sure that the Homepage field displays the webpage you want to see when you open Safari.
3. Go to the Extensions panel on the right side and remove any extensions that you don’t want.
4. Click on Notifications in the Websites panel and uncheck the box saying Allow websites to ask for permission to send notifications.
5. In the Privacy tab, select Manage Website Data and click Remove All.
6. Finally, return to the Safari home screen, select the Develop dropdown menu, and click Empty Caches.

For Chrome Users

1. To change your Chrome browser settings, find the 3 dots in the top-right corner and click on them.
2. Then choose Settings.
3. Look for Reset settings and click on it.
4. Finally, select Restore settings to their original defaults and click Reset Settings to confirm.

For Mozilla Firefox Users

1. Click on the 3 horizontal lines in the upper right corner.
2. Select Help from the dropdown menu.
3. Choose More troubleshooting information.
4. Look for the option to Refresh Firefox on the right side and click on it.
5. Click on the Refresh Firefox button again to confirm the action.

Step 1. Run a Full System Scan With Your Antivirus

The “Congratulations You Won” pop-ups have now been removed from your device. However, it’s important to note that while you may have manually removed that particular threat, there’s still a possibility that other malware infections are present on your computer, especially if you’ve clicked on a suspicious link or pop-up.

That’s why it’s vital to choose a reliable antivirus to protect your device. After downloading your antivirus, you can run a full system scan to ensure your device is completely malware-free. Here’s how:

1. Open your antivirus (I recommend using Norton).
2. Run a full system scan. The full-disk scan can take from 1 to 3 hours, as your antivirus software will analyze every file and process on your device. So I recommend that you schedule it for a time when you won’t be using your computer or when it’s convenient for you.

Step 2. Remove Any Malware Your Antivirus Finds

Once your antivirus has finished scanning your device, it will have identified and quarantined any compromised files it has found and will show you the quarantine list. From here, advanced users might want to check for any false positives, but most users are best to just let the antivirus do its job and delete everything in the list.

When you’ve removed the malware, it’s a good idea to restart your computer and run another scan, just to make completely sure that your device is absolutely malware-free. Now you can move onto Step 3.

Step 3. Keep Your Device From Getting Re-Infected With the “Congratulation You Won” Virus

After you got rid of the PUP, you’ll want to ensure your device doesn’t get reinfected with this or similar malware. Here’s how:

• Install a Reliable Antivirus: A good antivirus like Norton can detect and eliminate potential threats before they can cause harm, and regularly updating your antivirus ensures that it can effectively combat the latest threats.
• Avoid Clicking on Suspicious Links or Attachments: Be cautious when dealing with unfamiliar emails or messages. If a link or attachment seems suspicious, it’s best not to click on it.
• Regularly Update Your Operating System and Apps: Keeping your operating system and apps updated can help protect your device. Updates often include security patches that fix vulnerabilities, making it harder for viruses to infiltrate your system.
• Only Download Apps From Trusted Sources: Downloading apps from unofficial sources can expose your device to viruses. Stick to trusted platforms like the Google Play Store or Apple App Store.
• Enable Google Play Protect: For Android users, enabling Google Play Protect can help safeguard your device. This feature scans your device for security threats and helps remove problematic apps.
• Be Wary of App Permissions: Be cautious when granting permissions to apps. If an app requests access to sensitive information or features it doesn’t need, it could be a sign that it’s malicious.
• Block Notifications From Suspicious Websites: If you’re receiving pop-up notifications from a specific website, you can disable them in your browser.

3 Best Antivirus Programs for Protecting Against the “Congratulations You Won” Virus in 2024

Frequently Asked Questions

What should I do if I’ve provided my personal information to the “Congratulations You Won” scam?

You should immediately change your passwords for any accounts associated with the information you’ve provided. This includes email accounts, bank accounts, and any other online services.

You should then monitor your accounts for any suspicious activity.

If you notice anything unusual, contact your bank or service provider immediately. To stay safe going forward, you should download a reliable antivirus program such as Norton or Bitdefender. In my tests, these programs were very effective at detecting and removing various types of malware, including “Congratulations You Won.”

Why am I seeing “Congratulations You Won” pop-up ads?

If you’re seeing “Congratulations You Won” pop-ups, it’s likely your device is infected with malware. This type of malware often sneaks into your system through spam emails, freeware, or infected sites.

The virus can generate intrusive pop-up ads and can even redirect your web searches to different websites without your consent, so it’s important to get rid of it. I recommend using a reliable antivirus like Norton to do so.

How to get rid of the “Congratulations You Won” pop-up virus on your device?

To get rid of the “Congratulations you won” pop-up virus, start by checking for suspicious apps and browser extensions and removing them. Then, reset your browser settings to default. You can follow my instructions above to see how.

I also recommend downloading and installing a reliable antivirus program like Norton and running a full system scan to ensure that you’ve detected and removed all the malware causing the pop-ups.

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